Frequently Asked Questions

Getting Started

What internet bandwidth do I need?


Our service uses the latest H264 technology which offers the best compression and quality of streams. Most of our sports channels are in 60FPS (frames per second). However when changing the channel the H264 protocol may spike higher to begin showing the picture. Due to the above our service requires a minimum 20 Mbps internet connection. (per connection/device) If you want to watch 2 TV’s at the same time you will require a minimum 40 Mbps for optimal viewing experience. Please use only Our speedtest tool before purchasing a subscription. Our speedtest will give you an accurate result of the speed your device is getting to our servers. When running speedtests, always run the speedtest on the device you're using to stream/watch. Example: if you're using an Android Box, you will need to open the web browser on your android box and run the speedtest. Do not use your phone to check the speed of your android box or vice versa. Speedtest link: https://speed.apg.ooo/ Our speedtest is divided into 3 sections: First section: Info about your connection. Your IP address, your Internet Service Provider, and country.
Second section: This section is the actual speed tests, which is divided into 3 main tests.
First test - CloudFront is a speedtest from a CDN of amazon (to emulate local speedtest - 1 connection)
Second test - Live TV Server is the server you are playing live streaming from. Third test - VOD Server is the server you are playing VOD content from. *The servers you're testing with, are the servers you're streaming from, this will show an accurate picture on how your network can handle GordoTV service. Please be aware that you must get minimum of 20Mbit bandwidth in order to use our service without interruptions.
If you're getting speeds higher than 20Mbit, and you're having difficulties, please take a screenshot of the the whole screen and contact us with the screenshot, at gordotvmain@gmail.com




What is GordoTV?


GordoTV is a streaming service that offers you Live TV from around the world, a wide variety of award-winning TV shows, movies, anime, documentaries, and more.

You can watch as much as you want, whenever you want without a single commercial – all for one low price. There's always something new to discover and new TV Shows and movies are added every week!




Where can I see my susbcription expiration date?


You can see your susbcription expiration date inside the Startup Show app in profile settings, in the email that is sent to you after each succesful purchase or in the members area on our website.




What devices can I watch on?


You can watch GordoTV on a vast number of devices including Smart TV, Fire stick, Apple TV, Android TV, Android Boxes, Mobile, Tablet & Laptop. To setup and install on your devices see the setup guides here Mag Box and Portals and xstream code URL NOT SUPPORTED




How do I subscribe?


  1. Go to https://www.gordotv.com/pricing
  2. Select the subscription period you want by clicking "Buy Now"

If You're a new customer you will need to signup and fill in your details. Recurrent customers can sign in.
You have two payment options: Option 1 - Credit Card Payment
Option 2 - Paypal
Once paid, your account will be activated immediately and a email will be sent to your registered address with your login details.




4 Day Free Trial


At GordoTV we offer a unrestricted 4 day free trial, so that you can really test out our service. Only 1 trial per customer with no extension so please be sure to sign up when you have time to test us out. Start your free trial here.





Can't Watch / Troubleshooting

General Troubleshooting


When experiencing issues please start by following the below troubleshooting steps.

  1. Clear your device cache (Not for Apple devices) and force close Startup Show (all devices) and then try again.
Devices such as firesticks are great devices but they require regular maintenance to perform at their best To clear the cache on your firestick:
  • Start up your Firestick and begin at the main menu.
  • Scroll to the right and find the Settings menu.
  • Select Applications.
  • Select Manage Installed Applications.
  • You will now see a list of the installed applications on your firestick.
  • Scroll down and select the app Startup Show.
  • Select Clear Cache. (Click Yes to clear cache if prompted)
  • Select Force Close.
  • Feel free to clear cache and force close any other apps. Delete any apps you no longer use to increase storage.
* For Android users, go to profile & settings inside Startup Show and scroll down to the Clear Cache Button. For other devices search google: "How do I clear cache on __________ " 2. Reset/unplug your device for 1 minute and then try again after rebooting the device. 3. Make sure your using the latest app version available for your device. You may need to delete and reinstall the app. Visit https://www.gordotv.com/howtosetup and select your device for step by step installation guides. 4. Run Our speed test. A description on how to to this can be found in this same section, under the tab of "Live TV & VOD Buffers or Freezes". 5. If the problem persists after these steps have been completed contact us, or simply leave us a message in our chat box. 6. Important: Be sure to let us know what Device (LGTV, firestick, ipad, iphone, android box, etc) and apps you are using in order for us to help you as quickly as possible.




Live TV & VOD buffers or freezes


Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the system. To experience GordoTV as smooth as possible don't use Wifi nor any type of extended system, for best result use Wire Ethernet Cable only to your device.

  1. Log out of Startup Show.
  2. Clear your device cache (Not for Apple devices) and force close Startup Show (all devices) and then try again.
Devices such as firesticks are great devices but they require regular maintenance to perform at their best. To clear the cache on your firestick:
  • Start up your Firestick and begin at the main menu.
  • Scroll to the right and find the Settings menu.
  • Select Applications.
  • Select Manage Installed Applications.
  • You will now see a list of the installed applications on your firestick.
  • Scroll down and select the app Startup Show.
  • Select Clear Cache. (Click Yes to clear cache if prompted)Select Force Close.
  • Feel free to clear cache and force close any other apps. Delete any apps you no longer use to increase storage.
* For Android users, go to profile & settings inside Startup Show and scroll down to the Clear Cache Button. For other devices search google: "How do I clear cache on __________ " 3. Turn off and unplug your streaming device.
4. Turn off and unplug your router and leave for one minute.
5. Turn back on your your router and streaming device, Login & try to load the content. Keep in mind that your router will take several minutes to start up and during that time you will not be able to access the internet. 6. If the problem persists please run our speed test. When running speed tests, always run the speed test on the device you're using to stream/watch. Do not use your phone to check the speed of your streaming device or vice versa. Fire Stick and Android users can perform the speed test directly inside the Startup Show App. Go to profile & settings (top left icon), then scroll down to the Speed test button. Users of other devices will need to open the web browser on that device and run the speedtest. Speedtest link: https://speed.apg.ooo/ Our speedtest is divided into 3 sections: First section: Info about your connection. Your IP address, your Internet Service Provider, and country.
Second section: This section is the actual speed tests, which is divided into 3 main tests.
First test - CloudFront is a speedtest from a CDN of amazon (to emulate local speedtest - 1 connection).
Second test - Live TV Server is the server you are playing live streaming from. Third test - VOD Server is the server you are playing VOD content from. *The servers you're testing with, are the servers you're streaming from, this will show an accurate picture on how your network can handle GordoTV service. Please be aware that you must get minimum of 20Mbit bandwidth from each server in order to use our service without interruptions.
If you're getting speeds higher than 20Mbit, and you're having difficulties, please take a screenshot of the the whole screen and contact us with the screenshot, at info@gordotv.com




The app sometimes stops or kicks me out


Problems such as being kicked our of the app or the app stopping can simply be resolved by force closing and re-opening the app, if this does not fix the issue please try the following:
1. Log out of the app
2. If possible on your device (eg Fire stick, Android TV) clear the app cache and storage. Please Visit "General Troubleshooting" in this same section on how to do it. 3. Turn off your device for a few minutes
4. Turn off your router and leave for one minute
5. Turn back on, Login & try to load the content.
If the problem persists please contact us.




I get the message bad email or password


  1. Reset your device.
  2. After resetting the device, make sure that you're typing in the M3U link correctly.
  3. Visit our how to setup section and select your device for step by step guides, to double check you're typing in the correct information for your device.
  4. If the problem persists contact us or leave us a message in our chat.
  5. Important: Please send us a screenshot of the full m3u link you typed. Be sure to let us know what Device (LGTV, firestick, ipad, android box, etc) and apps you are using in order for us to help you as quickly as possible.




Error code 403


If you are experiencing the error "invalid response code 403" it is likely your ISP is blocking our service and you will require to buy a VPN to watch our service, one known ISP that causes this issue is AT&T. Recommended VPN provider for our services is X-VPN.




I get the message unknown api error with code 429


You will get this message if:

  • Switching between networks too quickly.
  • Sharing Account.
  • Switching VPN servers too quicly.
The system is thinking that they're too many IPs for the same account. Exit the app and wait 15 minutes.





Watching GordoTV

How many devices can be used at once?


You can watch up to 5 streams (TV, Phone, Laptop, Computer etc) on one (1) network at a time. Example: John lives in Europe. John has 3 TVs and 2 cell phones in his family home. John can use all of these 5 devices at the same time on the same wifi in his home ✅ -John can NOT ✖️use his cellphone to watch a stream at work while his kids are at home watching at the same time on the family TV. -If John turns off his tv (streams) at his home he can ✅ then use his phone at work or on the go. In USA, Mexico & Canada only, you can watch up to 5 streams on two (2) different networks at a time. Example for USA, Canada and Mexico only: John lives in USA. John has 2 tv's, 1 laptop, and 2 cellphones within his family. John can ✅ use all of these 5 devices at the same time at home or have 4 tvs watching streams at home while his wife is at work or on the go on her cellphone (2 networks). This is allowed in USA, Canada and Mexico only. Notes:

  • There is no geographical IP lock.
  • We do not offer discounts for less connections.
  • If you need more than the 5 devices you will need to purchase additional accounts using a different email.
  • You can install the apps on as many devices as you want, that doesn't count as "watching", only "watching a stream" counts as 1 stream.
  • Switching channels too quickly can cause our system to think you are using more devices than allowed and you will receive a message "Device Limit Reached". To avoid this simply change channels a little slower and the system will reset itself automatically in a short amount of time.
  • Multi-view apps such as TiVimate where multiple channels are watched count as separate streams. 4 channels in multiview = 4 streams etc.




How do I change the timezone?


To change the time zone in the Startup Show app go to Profile menu (top left icon) & you will see selected timezone GMT, change time using the -/+ for the desired time. Search Google for "what is my GMT" if you are unsure.




Do I need a VPN?


If you are from the UK (England, Scotland, Wales and Northern Ireland) a VPN is mostly needed. Some users located in the USA may also need a VPN during Prime Time only. As well, some users in the UAE may need a VPN. We've noticed UK ISP (Internet service provider) are blocking our servers during Main Event Games, and causing our whole entire service not to work during that time ONLY for users that are located in UK region. We advise you to bypass this issue by using VPN. You'll see black screen or just empty error while its happening. If your service is working, and your ISP isn't blocking our service, then you don't need a VPN. Our service is highly encrypted, no one can know besides you what you're watching or doing. We use RSA 4096 with sha256 Encryption, which is higher than what your bank uses, so you can be safe knowing you are safe with us.
Recommended VPN for our service is X-VPN. Finding the best protocol & server is trial and error, but next we will give you some tips to get this task done:

  1. Find a protocol that works for you. Switch between the diferrent protocols and see wish one is more stable for your connection and region.
  2. We recommed to try initially with "The Fastest server"as per the image above. If this does not work for you kindly try the streaming servers as per the image below:




Why we don’t support Israeli users?


Clients based in Israel are not supported as a result of local ISP issues.
If you are willing to take the risk and sign up, you take full responsibility for any issues and are not to contact support regarding any buffering/streaming problems or refund issues.




What hardware is recommended?


Gordo 4K Streaming Box Amazon Fire Stick 4K NVIDIA Shield




Can I use other apps rather than Startup Show?


You're free to use any app of your choise keeping in mind that with other apps you will only be able to watch the Live TV category only. Also you will need to have your M3U link at hand. Other apps that we reommend are GSE IPTV for iOS devices and TiviMate for Android devices.




I Can't find my M3U Link


Recovering your M3U Link is easy: 1. Go to gordotv.com and sign in with your details in the top right corner. 2. Once signed in, go to you profile in the same top right corner.





Account & Billing

Do you take reocurring payments?


Our service is not setup for reocurring payments. You will never be charged by GordoTV automatically.

Each time your service is about to expire, our system will send you reminder e-mail.
We will never charge you automatically, so if you want to cancel a future payment, you don’t need to do anything else.




Can I get a refund?


Before asking for a refund, did you try to talk to customer support?
Our customer support may be able to help you resolve the matter.

You can contact customer support here or simply email us at info@gordotv.com
If you want to get a refund for your subscription, below is our policy: You’re eligible for a refund if you request it within 5 days of the time you paid, and if you did not had the free trial. If the requirements are met, please send an email to info@gordotv.com explaining why you want a refund.




How do I renew my subscription?


The easiest way to renew your subscription is on our mobile app. If you have not configured your mobile with our app you can do it on the website:

  1. Visit our website https://www.gordotv.com/pricing
  2. Select the subscription period you want buy clicking "Buy Now"
  3. Login into your account.
You have two options to pay: Option 1 - Credit Card Payment
Option 2 - Paypal
Once paid, your account will be activated immediately. You can also renew your subscription before your current subscription expires, and the remaining days will add up automatifcally, so you don't need to wait until your current subscription is expired to renew it.




Do you store credit cards?


We do not store any card on our site. For each purchase you will need to type in your card details or pay with PayPal.





Watch Live TV, Unlimited Movies & TV Shows with GordoTV.

As low as $20.83 per month, based on annual subscription.

Contact

500 Terry Francois Street 
San Francisco, CA 94158
info@gordotv.com

© 2021 GordoTV. All rights reserved